1. Introduction
Trysella ("we", "us", or "our") is committed to protecting the personal information of every person who interacts with our services. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and the rights you have over it. By using the Trysella website or any of our platforms, you agree to the practices described here.
If you have any questions, please email us at info@trysella.com.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly – name, work email address, institution name, and any message content submitted through our contact or demo-request form.
- Usage data – pages visited, browser type, device type, referring URLs, and time spent on pages, collected automatically via server logs.
- Cookies & similar technologies – session identifiers and preference cookies to ensure our site functions correctly. We do not use third-party advertising cookies.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and schedule product demonstrations.
- Send transactional communications (e.g. confirmation emails).
- Improve the website and our platform through aggregated analytics.
- Comply with applicable legal obligations.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Legal Basis for Processing
Where required by law (such as under the UK GDPR or EU GDPR), we rely on the following legal bases:
- Consent – for optional marketing communications.
- Contractual necessity – to fulfil a demo request or provide our services.
- Legitimate interests – to maintain website security and improve our platform, balanced against your rights.
5. Data Retention
We retain contact form submissions for up to 24 months from the date of receipt, unless a longer period is required by law or necessary to fulfil our services. Anonymised analytics data may be retained indefinitely.
6. Data Security
All data transmitted to and from Trysella is encrypted in transit using TLS. Server-side data is encrypted at rest. Access to personal data is restricted to authorised personnel only, and we use role-based access controls across our infrastructure.
7. Third-Party Services
We use the following third-party services that may process data on our behalf:
- Microsoft Azure – cloud hosting and infrastructure.
- Google Fonts – web font delivery (font requests are made directly from your browser to Google's CDN).
- SMTP email provider – for sending transactional emails.
Each third party is bound by its own privacy policy and applicable data processing agreements.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data (the "right to be forgotten").
- Object to or restrict processing.
- Data portability.
- Withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@trysella.com.
9. Cookies
We use strictly necessary session cookies to operate this website. No consent is required for these. We do not use analytics or advertising cookies that require consent at this time. You can disable cookies in your browser settings; however, some site features may not function correctly without them.
10. Children's Privacy
Our website is directed at education professionals and institutional contacts. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the site after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this policy, please reach out:
- Email: info@trysella.com
- Website: trysella.com/contact